CONTACT US

Last updated: 31/08/2026

For questions about products, orders, payments, shipping, returns, refunds, or general support, contact us using the information below.

Customer Support

Email: support@lilyand.shop
Phone: +44 1258 452921
Contact form : https://lilyand.shop/pages/contact-us

For questions about an existing order, please include your name, order number, and the email address used during checkout.

Support Hours

Monday to Saturday: 9:00 AM–7:00 PM
Sunday and public holidays: Closed
Time zone: Europe/London (GMT/BST)

We aim to respond within 12 hours during customer-service days.

Business Information

Business name: Lilyand
Legal company name: Lilyand LTD
Website: www.lilyand.shop

The registered business address is not necessarily the return address. The authorised return address is provided by email after a return request has been reviewed.

Never send complete card numbers, card security codes, bank PINs, passwords, or other sensitive payment credentials by email or through the contact form.